Refund & Returns Policy

Last Updated: December 16, 2023

Welcome to Rigid Grace! We want you to be delighted with your purchase. Our Refunds and Returns Policy is designed to make the process easy and fair for both you and us.

1. Eligibility

a. Timeframe for Returns:

  • You have 15 days from the date of receiving your order to initiate a return.

b. Product Condition:

  • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

2. Initiate a Return

a. Contact Us:

  • To start the return process, please email our Customer Support at info@rigidgrace.com with your order number and the reason for your return.

b. Approval Notification:

  • We will review your request and notify you via email with instructions if your return is approved.

3. Return Shipping

a. Shipping Responsibility:

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

b. Shipping Address:

  • Ship returns to: Rigid Grace 1221 – 2371 Eversyde Ave SW, Calgary, Alberta T2Y 5B7 Canada

4. Refund Process

a. Inspection:

  • Once we receive your return, we will inspect the product for eligibility.

b. Refund Notification:

  • You will be notified by email regarding the approval or rejection of your refund.

c. Refund Timeframe:

  • Refunds will be processed within 7-14 business days to the original payment method.

5. Defective or Damaged Items

a. Reporting Damages:

  • If you receive a defective or damaged item, please contact us immediately with clear photos, and we will assist you promptly.

b. Replacement or Refund:

  • We will replace the item or issue a refund for defective or damaged products.

6. Restocking Fee

a. General Returns:

  • If the return is not due to a defect or error on our part, a restocking fee of 25% may be deducted from your refund.

7. Customer Support

a. Contact Information:

  • If you have any questions or concerns regarding returns and refunds, please contact us at:

We appreciate your business and want your shopping experience with Rigid Grace to be positive and stress-free. If you have any questions, feel free to reach out to our friendly Customer Support team.

Thank you for choosing Rigid Grace!